Refund Policy: RAMScribe

Why RAMS documents are non-refundable once generated

RAMScribe delivers your document immediately: as soon as payment completes, your RAMS is generated and available to download. Because the value is delivered in full, in seconds, paid documents are non-refundable once they've been generated, in the same way a downloaded PDF or digital file typically isn't refundable elsewhere.

You can try before you pay: the first document is free, and you can review the guided process and preview your document before deciding to pay for any further ones.

When you ARE entitled to a refund

• Payment taken, but no document was delivered: for example, a technical failure meant generation didn't complete after you paid. Contact us and we'll refund or regenerate at no charge, your choice.
• Duplicate or accidental charge: if you're charged twice for the same document by mistake.
• Anything required by law: nothing in this policy limits any refund right you have under UK consumer law that can't be excluded by agreement.

How to request one

Email info@ramscribe.co.uk with your order reference (from your Paddle receipt) and what happened. We aim to respond within 2 business days. Approved refunds are processed by Paddle (our payment provider) back to your original payment method, and can take a few business days to appear depending on your bank/card provider.

Free regeneration isn't a refund, and you don't need one for this

If you're not happy with a generated document's content, you don't need a refund. Use the free "Regenerate" option to revise the whole document or any section, as many times as you like, at no extra charge. This is included with every purchase.

Trading details: see our Terms of Service. Effective date: 17 July 2026.