| Fall from height from the scaffold or mobile access tower while working on the first-floor windows externally | The 2 operatives, who could suffer serious head, spinal or fatal injuries from a fall | Experienced, PASMA-trained fitters. Tower or scaffold used for first-floor external access. | 3×5=15 | Scaffold built by a competent scaffolder and handed over with an inspection record, or tower built to the manufacturer's instructions by PASMA-trained operatives and inspected before first use and after anything that could affect it. Full guardrails, toe boards and fully boarded platform. Internal ladder access only. No overreaching, no leaning out beyond the guardrail, no standing on guardrails or buckets. Work at height only when planned and supervised under the Work at Height Regulations 2005. Stop work if guardrails are removed or the tower is damaged. PPE (safety footwear with grip to BS EN ISO 20345) is the last line of defence. | Medium |
| Instability or overturning of the mobile access tower or scaffold (soft or sloping ground, castors not locked, no outriggers, wind loading, tower moved with people on it) | The operatives on the platform and anyone below or near the tower, including the occupants and passers-by | PASMA-trained operatives who know the tower's height-to-base ratio rules | 3×5=15 | Check ground is firm and level before erecting and use base plates or spreaders where needed. Fit outriggers or stabilisers as required by the manufacturer and lock all castors. Tie the tower or scaffold in where the manufacturer or scaffolder specifies. Never move the tower with anyone or anything on it. Stop using the tower in high winds and take loose items down. Keep the tower clear of overhead cables and vehicles. Follow the Work at Height Regulations 2005. Handover and daily inspection record completed. | Medium |
| Tools, fixings, glass or old window parts falling from the tower or from the openings onto people below | Occupants, neighbours, passers-by and the operatives working at ground level, who could suffer head injuries or cuts | Operatives are experienced and keep tools close to hand | 3×4=12 | Barrier off an exclusion zone beneath the work and keep the footway and front path clear of anyone not working on the job. Toe boards in place and tools kept in a bag or tray on the platform, not on the guardrails. Tether tools used at the platform edge. Nothing thrown or dropped down, and materials lowered by hand or by a rope and bag. Keep the zone closed until debris is cleared. Safety helmets are worn only where there is a risk of overhead objects, as a last line of defence. | Low |
| Fall from an open first-floor window opening inside the house after the old window is removed and before the new one is secured | Mr and Mrs Harding, any children and visitors, and the operatives | Windows are replaced one at a time. | 3×5=15 | Only one first-floor opening open at a time and the new window fitted in the same session. If an opening must be left, fit a secure barrier or boarding across it from inside and keep the room closed off. Occupants and children kept out of the room during the work. Agree at the pre-start walk which rooms are out of use. Edge protection to the Work at Height Regulations 2005. Check every opening is closed and secure at the end of each day. | Medium |
| Occupied house: Mr and Mrs Harding, any children, pets and visitors are in the house while work is going on, with risks from dust, glass, tools, open apertures, noise and cold or security issues | The occupants, children, pets, visitors and delivery drivers, who could be cut, struck, exposed to dust or fall | Clients are on site by agreement and the front door route is for access. | 3×3=9 | Pre-start walk to agree work areas, rooms to be kept closed and a keep-out rule for the room being worked in. Agree where children and pets are kept during the work. Close doors to rooms not in use and use floor and dust protection. Keep tools, glass, foam and sealant out of reach and locked in the van when not in use. Keep the front door route and stairs clear and tidy. Check each opening is secure, and the house locked or occupants informed, at the end of every day. Operatives introduce themselves and report any concerns to S. Whitfield. | Low |
| Public and other trades nearby: pedestrians on the footway, neighbours, vehicles loading and unloading, and any other trades or deliveries at the house | Members of the public, including children and wheelchair or pushchair users, neighbours and other visiting trades, who could be struck by falling items or vehicles, or trip over equipment | Highways permission is to be obtained if the footway is affected. | 3×4=12 | Get highways permission before anything is on the footway and keep a safe pedestrian route past the work. Barrier or cone off the tower base and the working zone with signs. Load and unload from the kerb with a banksman or the second operative watching, and do not leave materials on the footway. Tell neighbours about the work days. Agree with the clients who else may be at the house, and ask other trades to stay clear of the zone. Hi-vis clothing is worn when working near the road. | Medium |
| Manual handling of frames and sealed glazed units, which can be heavy, awkward and have sharp edges, including carrying up stairs and moving in and out of openings | The 2 operatives, with risk of back, shoulder and hand injuries, and the occupants if a unit is dropped | Operatives are manual handling trained and work as a pair | 4×3=12 | Confirm the largest unit weights and the stair route at the pre-start walk. Use glass suckers and a sack truck or trolley for moving units. Two people on any large unit, with the route cleared first. Break larger frames down by removing glazing before moving where the design allows. Do not carry units up the tower ladder. Limit repeated lifting and rotate tasks. Follow the Manual Handling Operations Regulations 1992. Gloves and safety footwear are backup. | Medium |
| Broken glass and sharp edges from old and new glazed units, frames and cut sealant | The operatives and occupants, who could suffer deep cuts or eye injuries | Operatives are experienced in handling glass | 3×4=12 | Keep the route and work area clear and carry glass vertically with suckers, tested before each lift. Store glass upright on padded A-frames or racks in the van, and away from the occupied part of the house. Wrap and label broken glass for disposal and clear it with a vacuum or brush at once. Keep the occupants out of the room during removal. Cut-resistant gloves to BS EN 388 and safety glasses to BS EN 166 are the last line of defence. | Medium |
| Respirable crystalline silica (RCS) dust from drilling fixings into brick, block, render or concrete reveals and from cutting out old frames set in mortar or plaster | The 2 operatives, and the occupants and anyone nearby breathing the dust, with a risk of serious lung disease over time | Cordless drill/driver used for fixings, with cutting kept to a minimum | 3×4=12 | Plan the work to reduce cutting and drilling, for example reusing fixing positions and using existing holes where suitable. Fit on-tool extraction with an M-class or H-class vacuum to every drill and cutting tool used on masonry, mortar, render or plaster. Keep others out of the room and close doors while drilling. Clean up with an M-class or H-class vacuum, never dry sweeping or compressed air. Then wear RPE with an assigned protection factor of at least 20 (FFP3 disposable or equivalent), face-fit tested and worn clean shaven. Controlled under the Control of Substances Hazardous to Health Regulations (COSHH) 2002 and HSE Construction Information Sheet CIS36 Construction dust. The RCS workplace exposure limit is 0.1 mg/m3 (8-hour TWA) in HSE EH40/2005. | Medium |
| Disturbing unidentified asbestos-containing materials (for example boarding, textured coatings, window boards, packing or cement products around the openings) when removing the existing windows or drilling into the building fabric, in a house where the age has not been confirmed | The operatives, the occupants and anyone nearby, from breathing in fibres that could cause serious long-term lung disease | Operatives are experienced and know to be cautious around old building fabric. | 2×5=10 | Before work starts, check the client's asbestos register or management survey for the window openings. If the register does not cover them, or the house is pre-2000 or its age is not stated, a refurbishment survey of those areas is needed before any intrusive work (Control of Asbestos Regulations 2012, Regulation 5). Written as a check to be made, not a finding. Stop-work rule: if any suspect material is found, stop, keep people away, close off the room and report it to S. Whitfield and the client before work carries on. Do not sweep, vacuum or break up the material. | Medium |
| Noise and hand-arm vibration from the oscillating multi-tool, drill/driver and cutting of old frames | The operatives, with a risk of hearing damage and hand-arm vibration syndrome, and the occupants disturbed by noise | Cordless tools used for short tasks | 3×3=9 | Choose the quieter or lower-vibration method where possible, for example cutting the sealant and fixings by hand before using the multi-tool. Keep blades and bits sharp and tools well maintained. Limit trigger time and share the cutting between the two operatives. Warn the occupants before noisy work and agree times. Follow the Control of Noise at Work Regulations 2005 and the Control of Vibration at Work Regulations 2005. Hearing protection to BS EN 352 is used where needed as a last line of defence. | Low |
| Skin, eye and breathing hazards from expanding foam, low-modulus silicone and cleaning products | The operatives and occupants, with risk of skin irritation or sensitisation, eye splashes and fume irritation, especially in closed rooms | Products used in small quantities by trained fitters | 3×3=9 | Check the product Safety Data Sheets before use and follow them. Use the smallest quantity needed and keep the room ventilated by opening other windows and doors. Keep foam cans and sealant out of reach of the occupants and out of the house when not in use. Keep the occupants out of the room during application and curing. Wash hands before eating and after use, and clean up spills at once. Controlled under the Control of Substances Hazardous to Health Regulations (COSHH) 2002. Gloves and eye protection to the Safety Data Sheet are the last line of defence. | Low |
| Hidden cables, pipes and alarm sensors in the window reveals, and electric shock from charging cordless tool batteries or using mains equipment | The operatives and occupants, from electric shock, burns, fire or flooding | Cordless tools mainly used. Operatives are experienced. | 2×5=10 | Check the reveals and surrounds for cables and pipes before drilling or cutting. Ask the occupants about alarm wiring, and isolate or relocate services if found. Use cordless tools where possible and keep any mains leads short and off the floor. Use an RCD with any mains supply. Charge batteries away from combustible materials and not left charging unattended or overnight in the house. Know where the mains isolator and stopcock are. Follow the Electricity at Work Regulations 1989. Any damaged service is reported and the work stops. | Medium |
| Slips, trips and falls on the same level from dust sheets, trailing leads, old frames, packaging, wet ground and stored materials | The operatives, occupants including children and older people, and visitors, who could suffer sprains, fractures or head injuries | Operatives work tidily and keep waste bagged | 3×2=6 | Keep the route from the front door to the work areas clear. Secure dust sheets so they do not slip or curl, and use grippy floor protection on stairs. Remove old frames and waste to the van as each window is finished rather than stacking them. Keep leads and hoses off walkways. Clean up debris and glass as the work goes. Safety footwear with a good sole to BS EN ISO 20345 is a backup. | Low |
| Weather: wind catching large glazed units and the tower, rain, or hot sun and dehydration during June working | The operatives and anyone nearby, from being struck or knocked off balance by a unit, slips or heat illness, and the house from water getting in | Operatives check the forecast and the work is planned in short stages | 3×3=9 | Check the forecast the day before and before each shift. Do not move large glazed units outdoors in gusty wind and stop tower work in high winds. Stage the work so no opening is left open ahead of rain, and keep sheeting or boards to hand. Take regular breaks, drinking water and shade in hot weather. Sunscreen and suitable clothing are the last line of defence. | Low |